The author is praised for being expert, complete, and methodical. The book is seen as a valuable resource for understanding change management.
This reviewer highlights the author's expertise and thoroughness, noting that the book is extremely comprehensive and methodical. They appreciate the detailed definitions and summaries of research, making it a valuable resource for anyone interested in change management. The book is seen as a core textbook, suitable for both academic and practical applications.
Quick quotes
On the positive side, it means that author John Hayes is extremely expert, complete and methodical.
He defines all the terms, summarizes all the research, and provides a comprehensive overview of change management.
This book is essential for managers who need to implement change.