The reviewer humorously applies negotiation techniques from 'Never Split the Difference' in a fictional scenario with author Chris Voss, highlighting practical advice on setting limits, building trust, and gathering information. The book is praised for its actionable insights and engaging examples, though some techniques are found to be more useful than others.
In a playful and imaginative review, the author of this piece engages in a fictional negotiation with Chris Voss, the former FBI Lead International Kidnapping Negotiator and author of 'Never Split the Difference'. The reviewer applies various negotiation techniques from the book, such as setting limits, building trust, and gathering information, in a humorous scenario involving pancakes. The book is commended for its practical advice and engaging examples, which make the negotiation strategies accessible and actionable. However, some techniques, like building rapport, are seen as less groundbreaking and more universally applicable. Overall, the reviewer finds the book insightful and enjoyable, with techniques like labeling and mirroring proving particularly effective in real-world negotiations.
Quick quotes
It looks like you don’t want to come out. It seems like you worry that if you open the door, we’ll come in with guns blazing.
Labeling, Voss argues, makes your counter-party feel heard, and this in turn defuses their negative emotions while building up a stockpile of precious rapport.
The book is commended for its practical advice and engaging examples, which make the negotiation strategies accessible and actionable.