The book provides valuable insights into customer success strategies, particularly for those in industrial manufacturing. It emphasizes the importance of driving value and empowering customers.
In this review, Corey Pool highlights how the book offers practical advice for customer success advocates, especially those working with industrial manufacturers. They appreciate the book's focus on driving value and empowering customers, making it a useful resource for professionals in the field. The reviewer also notes that the book's strategies are applicable to various customer-facing roles, not just those in manufacturing.
Quick quotes
Customer Success Advocate - Empowering industrial manufacturers & driving value
Valuable insights into customer success strategies
Practical advice for customer success advocates